#CONTACT US TEMPLATE FREE#

But, going back and forth with customers to get there creates a high-effort experience for them, which often results in negative feelings toward the support experience. You need context and a deep understanding of a customer's situation to resolve their issue. Fully evaluate what each customer is asking for

Personalize the response to show that you’re listeningġ.

Provide all of the answers and resources they need.

Convey empathy with the words you choose.

Fully evaluate what each customer is asking for.

5 tactics for writing better support emailsīefore you jump into writing any customer support emails, here are some best practices to keep in mind: And repeat purchases (plus reviews, referrals, and higher average order values) mean repeat customers generate 300% more than first-time shoppers.īelow, you’ll find 30+ effective customer service email templates to help you get started. This is mission-critical for keeping happy customers around: 92% of customers say they’re more likely to return for a second purchase after a positive customer support experience. They provide a consistent baseline that busy agents can lean on, especially during high-volume times. Templates also ensure high-quality support. And data from over 10,000 ecommerce brands shows that by lowering resolution time to under 6 hours, you can raise overall revenue by 2% With templates, reps can answer questions and resolve customer issues much faster than writing each email from scratch. Templated responses save time for your customer service team and help customers get the resolution they need faster. But helpful customer support emails take time and effort from your customer service agents. Shopify sends all contact form submissions, including those marked as spam, to make sure that you don't miss any legitimate messages that are flagged as spam by mistake.For any business, email plays a crucial role in providing great customer service. You can create an email filter to set aside emails with a subject that contains. If Shopify decides that the submission is spam, then the subject of the email will be prefixed with, but the email will still be sent. The content of the contact field of your contact form is analyzed by Shopify's spam filters.

#CONTACT US TEMPLATE FREE#

If you want to use another email address, then you can use a free online service like Wufoo or Jotform to create a custom contact form to embed on your contact page. You can't change the subject line for emails sent through a contact form on a Shopify store. You can change the sender email address in the Store details settings page of your Shopify admin. Your contact form sends all submissions to the Sender email address of your store. Refer to Sections and Blocks for more information. If your theme supports adding a contact form as a section, then you can add a contact form to existing pages. You might need to add your contact page to your navigation menu to make it visible on your store.

Your contact form should now be visible on your Contact page. In the Online store section, choose contact from the Theme template drop-down menu. Your phone number, if you want customers to be able to reach you by phone.Your store's address, with an image of your physical storefront, if you have a retail location.Short, friendly text such as 'We'll get back to you as soon as we can'.Some information that you might want to add in the Content box: In the Content box, type any text that you want to appear above the contact form.

In the Title box, type a title for your contact page, such as Contact us or Get in touch.In the Sales channels section, tap Online Store.

Contact us template